Full Time Surge Supervisory Custody Officer

Job description

AIP has an opening for a dynamic Supervisor to support the Guantanamo Bay Custody Officer Contract.

As a Supervisor, you will directly support the program requirements for the Contract by achieving program objectives as you interface with customers and supervise a diverse team of Custody Officers.

Responsibilities include supporting the program manager’s daily operations relative to contract management, finance, security, staffing, supply chain, maintenance management, real property maintenance, life-cycle management and procurement.

 

The ideal candidate will have excellent team management skills, business process improvement skills, dynamic customer engagement and relationship management abilities.

Additionally, possess superior analytical and problem-solving skills, operate independently with limited supervision and feedback, be a strong team player, and can establish solid working relationships horizontally and vertically with staff members, peers, and our external Government customers.

To join our team of outstanding professionals, apply today!

**Responsibilities**

+ The Supervisor will provide supervision, guidance and on-the-job training to improve Custody Officer Skills, reinforcing the critical nature of the Custody Officer’s responsibilities.
+ Responsible for assuring consistent delivery of service regardless of shift or location, for taking immediate action to correct problems detected and for responding whenever called upon
+ Maintain full staffing by filling any open posts with reserve or stand-by personnel and managing “call-offs” due to illness or other reasons.
+ Brief Custody Officers during muster and post checks regarding any changes in Post Orders, or any unusual or emergency situations.
+ Conduct on-the-job training to correct deficiencies in Custody Officer Performance, or to strengthen and refresh Custody Officer knowledge of critical skills and issues.
+ Report any emergency situation to the Commander/PM/DPM and Akima Infrastructure Protection.
+ Conduct administrative investigations of policy violations to include personal injury and traffic accidents.
+ Document incidents with complete and accurate verbal and written reports.
+ Review the sign-in/out sheets to ensure proper timekeeping by Custody Officers.
+ Manage break schedules and ensuring that all Custody Officers receive breaks and proper relief.
+ Provide oversight and management and direct reporting of detainee counts.
+ Assist Custody Officers to deal with any incident of disturbance or lack of cooperation from a detainee.
+ Inspect every area of the facility where detainees are present, at least once per shift.

**Operations**

+ Responsible for the operational functions and duties required in operating a Custody Center; including detention, processing, administration and transportation operations as required in the contract.
+ Provide effective leadership and supervision of all subordinate personnel.
+ Schedule adequate staffing for all assigned posts and assure that minimum manning standards are maintained.
+ Ensure duties are accomplished as directed in the contract.

Perform other duties as assigned.

**Reporting**

+ Furnish a manifest of all detainees under Supervisory Custody Officer’s jurisdiction and ensure the safe and effective control of all detainees in the facility, 24 hours a day.
+ Provides other written and oral reports as required or needed.

**Leadership/ Supervision**

+ Inspire and motivate employees to perform duties to ensure contract compliance.
+ Ensure Custody Officers are trained on the expectations and requirements of their duties.
+ Provide timely and ongoing feedback on employee job performance.
+ Motivate and provide recognition to exemplary employees.
+ Discipline Custody Officers who are negligent or disregard standard operating procedures, policies, standards, regulations and/or contractual requirements.
+ Participate in interviewing candidates for Custody Officer positions.

**Quality Assurance**

+ Enforce American Correctional Association (ACA) and ICE National Custody Standards, policies, procedures and orders related to the custody, care and treatment of detainees.
+ Conduct daily quality assurance inspections of their areas of responsibility, including Custody facilities, grounds, posts, equipment, uniforms and knowledge of post orders, ACA and ICE National Custody Standards and current policies, procedures and regulations of all subordinate contract personnel.
+ Document findings of the inspections on approved forms and checklists by the end of the shift.
+ Correct discrepancies on-the-spot as appropriate.
+ Responsible for the effective and efficient control, operation and security of the custody facility.

**Qualifications**

+ High School Degree or GED.
+ Minimum 2 years managing diverse and integrated workforces (e.g. professionals, engineers, scientists, technicians, craftsman, etc.).
+ Excellent interpersonal and communication skills.
+ Exemplary attention to detail.
+ Maintains sensitivity to, and report on, instances of fraud, waste and abuse.
+ Demonstrated knowledge of project management processes and financial management skills.
+ Proficient at the suite of MS Office products and have proven communication, analytic and problem-solving, team building and collaboration skills.
+ Demonstrated strong oral and written communication.
+ Ability to work in a team environment, as well as independently.
+ Adaptability to new challenges with a strong motivation to grow and learn in new areas
+ US Citizen.
+ Valid State Issues Driver's License.
+ Current Passport.

**Job ID**

2025-18094
**Work Type**

On-Site
**Company Description**

**Work Where it Matters**

Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor.

As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders** , AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers** , AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.

**As an AIP employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Required Skill Profession

Other General